koko138 Terms of Use

We at koko138 set out these terms to establish the conditions under which you access and use our platform. By creating an account on koko138, you agree to comply with these terms and our policies on account verification, deposits, withdrawals, and dispute resolution.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of koko138 comply with their own jurisdiction's law. These terms apply to all players, whether you access koko138 from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere.

This page outlines your rights and obligations when using koko138, how we handle your account, and how disputes are resolved.

Account Opening and Eligibility on koko138

To open an account on koko138, you must be of legal age in your jurisdiction and not prohibited by law from using our services. We require you to provide accurate personal information during registration, including your full name, date of birth, email address, and phone number.

Account verification (KYC) is mandatory before you can place bets or withdraw funds. We ask for a government-issued ID and proof of address. Verification typically takes a few minutes, but may take longer if we need to request additional documents. We reserve the right to decline an account application or suspend an account if we cannot verify your identity or if we suspect fraudulent activity.

Account responsibility: You are responsible for keeping your login credentials confidential. We are not liable for unauthorized access if you share your password or fail to log out.
One account per person: You may not open multiple accounts on koko138. If we detect duplicate accounts, we reserve the right to close them and forfeit any balance.
Account suspension: We may suspend or close your account if you violate these terms, engage in fraud, or breach our policies.

Deposits, Withdrawals, and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly or within one business day, depending on your payment method and your bank's processing times. Your account balance is credited once we receive confirmation from your payment provider.

Withdrawals are subject to account verification and may take one to three business days to settle. We reserve the right to request additional documentation before processing a withdrawal if we suspect fraud or money laundering. Your balance is held in a segregated trust account and is not used for our operational expenses.

Betting, Settlement, and Disputes

When you place a bet on koko138 — whether on live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, Mobile Legends, Free Fire), or slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) — your stake is deducted from your account balance immediately. Bets are settled according to the rules of each game or market.

For live-dealer games, settlement occurs when the dealer completes the hand or round. For sportsbook bets, settlement occurs when the match or event concludes and the outcome is confirmed. For slot games, settlement occurs when the spin completes. All settlements are final unless we identify a technical error or fraud.

Note: If you believe a bet was settled incorrectly, contact our support team with details of the bet, the time it was placed, and the reason you believe it was incorrect. We will investigate and respond within standard business windows.

Bonus Terms and Promotions

We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms, which we will communicate when you claim it. Bonuses may have wagering requirements, game restrictions, or time limits. We reserve the right to modify, suspend, or cancel any promotion at any time.

If you claim a bonus and later request a withdrawal, any bonus balance may be forfeited if you have not met the wagering requirements. We will clearly communicate these conditions before you claim any bonus.

Prohibited Conduct on koko138

You agree not to engage in the following conduct on koko138:

Fraud, money laundering, or any illegal activity.
Sharing your account with others or allowing others to use your credentials.
Using automated tools, bots, or scripts to access our platform or place bets.
Attempting to manipulate odds, exploit system vulnerabilities, or collude with other players.
Harassment, abuse, or threatening language directed at our staff or other players.
Providing false information during account registration or verification.

If we detect any prohibited conduct, we reserve the right to suspend or close your account, forfeit your balance, and report the matter to relevant authorities.

Our Liability and Your Responsibility

We at koko138 provide our platform and services on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any loss or damage arising from your use of koko138, including lost bets, technical failures, or unauthorized access to your account.

You are responsible for ensuring that your device is secure, that you use a strong password, and that you log out after each session. You are also responsible for verifying that your use of koko138 complies with your jurisdiction's law.

Dispute Resolution and Complaints

If you have a complaint or dispute regarding your account, a bet, or our service, contact our support team. We will investigate your complaint and respond within standard business windows. If we cannot resolve the matter to your satisfaction, we may refer it to an independent dispute resolution service.

We keep detailed records of all transactions, bets, and account activity. If you request documentation to support a complaint, we will provide it subject to privacy and security considerations.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. By using koko138, you confirm that you are accessing our platform from a jurisdiction where our services are legal and available.

These terms are governed by the laws of the jurisdiction in which koko138 operates. Any disputes arising from these terms or your use of koko138 will be resolved in accordance with applicable law and our dispute resolution procedures.

Changes to These Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our platform. Your continued use of koko138 after any changes constitutes your acceptance of the new terms. We recommend reviewing these terms regularly to stay informed of any updates.

Contact Our Support Team

If you have questions about these terms, your account, or our policies, contact our support team. We offer English-language support and can assist with account issues, payment questions, and general inquiries. Response times vary depending on volume, but we aim to address queries within standard business windows.

By using koko138, you acknowledge that you have read, understood, and agree to be bound by these terms of use. Our services are available only where local law permits. Thank you for choosing koko138.